Technical Account Manager Part-Time

Join refive – Shaping the Digital Future of Brick-and-Mortar Retail

At refive, we empower brick-and-mortar retailers to understand, engage, and connect with every customer in-store. Our solution is trusted by brands like Puma, Gusti Leder, Ma’Loa, Sostrene Grene, and many more. We’re scaling fast across SMB and enterprise markets and are a close-knit, global team based in Germany.

Role Overview: Key Account & Technical Partnership Manager

We are looking for a technically adept and relationship-driven individual to manage our key accounts and technical partnerships. This is a hybrid role blending customer success with technical account management, ideal for someone with a passion for tech, partnerships, and growth.

Key Responsibilities

• Client Relationship Management: Build and maintain strong relationships with key accounts to ensure satisfaction and long-term engagement.
• Value Optimization: Help clients maximize product value by providing tailored solutions based on their needs.
• Technical Liaison: Translate client needs into actionable product features and communicate effectively with the product team.
• Issue Resolution: Proactively monitor client metrics, identify potential issues, and ensure timely resolutions.
• Technical Partnership Management: Coordinate integrations and joint commercial activities with technical partners to foster mutual growth.
• Growth Identification: Spot opportunities for account expansion within existing clients and through partnerships.

Technical Responsibilities

• Solution Integration: Evaluate customer infrastructure and collaborate with our tech team for seamless solution implementation.
• Documentation & Training: Create clear and practical materials to support clients and partners in using our platform effectively.
• Active Customer Monitoring: Analyze client data for trends, usage patterns, and potential risks to provide proactive support.

Requirements

• Experience: 3–5 years in customer success, account management, or partner management – preferably in retail tech or marketing tech.
• Technical Acumen: Understanding of POS, CRM, and marketing systems. Familiarity with APIs and web services. Ability to explain technical concepts clearly.
• Analytical Skills: Strong data analysis and critical thinking capabilities.
• Communication: Excellent communicator with the ability to build trust and align on business and technical goals. Fluent in English; German is a plus.
• Industry Experience: Background in retail, marketing tech, or retail technology is beneficial.
• Remote-Readiness: Self-motivated and comfortable working independently in a remote team.

Benefits

• Be a key player in the digital transformation of the retail industry.
• Grow your career through ongoing personal and professional development opportunities.
• Attractive compensation package including a performance-based options model.
• Dedicated training budget for continuous learning.
• Work closely with senior leadership.
• Weekly team lunch & monthly transport ticket (Berlin-based or remote equivalent).
• Regular team off-sites and events.

The word is: Pineapple (you’ll need this when applying).

Ready to Apply?

Please send us your resume and a few lines about your experience in managing customer success and technical partnerships. We look forward to hearing from you!

Join us on our journey to make retail more sustainable, data-driven, and personalized!