Team Lead – Fraud Management

Your Mission

• Lead daily operations of our fraud management team, including case triage, transaction monitoring, and payout approvals across multiple regions and time zones.
• Coach and develop a growing team of fraud managers to identify threats such as bot activity, geo-spoofing, device risks, and account takeovers (ATO).
• Design and refine fraud processes, from rule-tuning and investigation workflows to automated remediation and risk-based decisions.
• Partner cross-functionally with Product, Engineering, Legal, Compliance, and Customer Support to embed fraud control and align risk policies with business goals.
• Own and evolve the fraud tech stack including SIEM platforms, device fingerprinting, and ML-driven scoring systems; evaluate next-gen tools like graph analytics.
• Report and analyze performance metrics like SLA adherence, false positives, and loss prevention, and share insights with executive leadership.
• Ensure compliance with key standards (AML, PSD2 SCA, PCI DSS), and manage audits and risk reporting.

Your Profile

• Proven experience in fraud management, risk ops, or investigations in tech, fintech, or gaming environments.
• Leadership background with experience managing operational teams, hiring, coaching, and performance management.
• Strong analytical skills in fraud detection, rule tuning, and working with AI/ML solutions.
• Regulatory knowledge including AML/KYC, SCA, and PCI DSS with compliance team collaboration experience.
• Excellent communication and cross-functional influence skills.
• Proactive and solution-oriented mindset focused on operational efficiency and automation.

Why Us?

• Work-Life Balance: 30 days of paid vacation
• Commuter Benefits: Public transport ticket provided
• Professional Development: Annual education budget of €1,500
• Workation: Combine vacation with work through annual opportunities
• Gym Membership: Access to 7,000+ facilities via Wellpass
• Catering: Monthly team lunches, fruits, veggies, and all beverages
• Flexibility: Flexible hours and work-from-home options
• Corporate Benefits: Discounts for major brands and platforms
• Diversity: International team with varied cultural backgrounds
• Fun and Games: Relaxing social areas for casual in-office activities
• Desk Setup: All workspace utensils provided, wherever you work

Note: This is not a remote-only role. We offer a flexible hybrid model in Hamburg, Germany: work from home on Mondays and Fridays; office presence required on Tuesdays, Wednesdays, and Thursdays.

About Us

Welcome! Bonjour! Selam! Olá! Hej!

We are exmox – a Hamburg-based mobile marketing agency connecting advertisers with high-value users through our own apps. Our model rewards users for testing and engaging with client apps, operating in DACH, US, UK, and Canada.

We’re a team of around 80 employees from around the world — diverse, fun, and always on the lookout for new talent. We can’t wait to meet you!