About Apaleo
At Apaleo, we’re revolutionizing the hospitality industry with our AI-first property management platform. We give businesses the power to build a tech ecosystem that enhances both guest experiences and staff efficiency.
With seamless integrations to hundreds of apps through the Apaleo Store, our platform simplifies operations, elevates the guest journey, and drives revenue growth.
Join Us as Team Lead Customer Success (f/m/d)
Are you ready to make an impact? We’re looking for a Team Lead Customer Success to join our dynamic team and help shape the future of hospitality technology!
Your Role
As Team Lead Customer Success, you’ll guide our Customer Success Managers through the post-onboarding journey—covering adoption, advancement, and expansion. Your mission: scale our CS function, ensure value delivery, and foster long-term customer champions.
You’ll engage directly with customers, act as a strategic internal partner, and lead the CS team as both a coach and planner.
What You’ll Be Up To
- Lead, coach, and grow a team of Customer Success Managers with a focus on ownership, accountability, development, and performance management
- Ensure CS team accountability and provide the enablement they need to succeed
- Build scalable processes for key lifecycle stages: adoption, advancement, and expansion
- Represent the Voice of the Customer internally and shape product and GTM strategies
- Maintain high engagement with strategic accounts and guide business reviews
- Monitor churn risk and proactively manage customer health using key metrics
- Collaborate cross-functionally with Go-to-Market, Product, and Engineering teams
What You’ll Bring to the Team
Must-Have Skills & Experience
- C2-level German and business fluency in English
- 4+ years of experience in Customer Success, Account Management, or Customer Growth roles in SaaS, Hospitality Tech, or similar industries
- 2+ years of experience in a leadership or mentoring role
- Experience managing the post-onboarding lifecycle of SaaS customers in a scale-up environment
- Strong analytical skills to interpret data and drive outcomes
- Comfort navigating technical and consultative success motions with diverse stakeholders
- Excellent communicator with a collaborative mindset
- Familiarity with tools like Gainsight, HubSpot, or similar CS/CRM platforms
Nice-to-Have Skills & Experience
- Background in hospitality tech or B2B software for complex operations
- Experience with account forecasting and NPS tracking
- Contributions to Voice-of-Customer or cross-functional programs
Why You’ll Love It Here
- Be part of a high-growth company transforming an outdated industry
- Lead a team that drives real change and delivers value, not just checklists
- Collaborate with an open-minded team that values autonomy and curiosity
- Flexible working model and regular team events
- Work from our centrally located office in Munich
What We Offer
- A Diverse & International Team – Work with passionate experts from around the world
- Flat Hierarchy & Flexibility – Enjoy autonomy in a collaborative environment
- A Key Role in a Fast-Growing Startup – Help shape the future of hospitality tech
- Fair & Transparent Compensation – Clear peer review system and career progression
- Flexible Working Style – Remote work and flexible hours supported
- Engaging Team Events – Cocktail nights, team dinners, meetups, and Oktoberfest!
- 30 Days of Vacation – Generous time-off policy
- Free Public Transportation in Munich – We’ve got your commute covered
- Access to EGYM Wellness Pass – Support for your physical and mental well-being
How You’ll Make an Impact
Joining Apaleo means more than just taking on a role—it’s about driving real change in the hospitality industry. Your work will help shape our platform, influence decisions, and redefine what’s possible in hospitality tech.
At Apaleo, your voice matters, your ideas are valued, and your contributions are tangible.
Our Commitment to Diversity & Inclusion
We are proud to be an Equal Opportunity and Affirmative Action Employer. We welcome individuals of all backgrounds—regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by law.
Your personal data will be handled in accordance with GDPR and relevant data protection regulations. We celebrate our differences and believe that diversity drives innovation.
