Senior Staff Software Engineer

About ServiceNow

It all started in sunny San Diego, California in 2004 when visionary engineer Fred Luddy saw the potential to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

About the Team

The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.

What You’ll Do in This Role

• Design & Develop: Build scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
• Collaborate: Work with product managers to translate requirements into well-architected solutions and own features from design through delivery.
• UI Development: Build intuitive and extensible user experiences using modern front-end frameworks, ensuring flexibility for customer-specific needs.
• Feature Enhancement: Contribute to new products and features while enhancing existing capabilities.
• Automated Testing: Integrate testing into development workflows to ensure consistent quality across releases.
• Code Reviews: Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability.
• Test Strategies: Develop comprehensive strategies covering functional, regression, integration, and performance aspects.
• Continuous Improvement: Foster a culture of learning, knowledge-sharing, and engineering craftsmanship across the team.

Qualifications

• Experience leveraging AI to integrate into work processes, decision-making, or problem-solving.
• 10+ years of experience in software engineering, delivering high-quality products.
• Proficiency in Python, Java, or similar object-oriented languages.
• Experience with modern front-end frameworks (Angular, React, Vue).
• Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization.
• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and CI/CD pipelines.
• Understanding of software quality principles including reliability, observability, and production readiness.
• Experience with multiple database types such as TimeSeries, log databases, and Postgres.
• Strong design and implementation experience with distributed systems, service architectures, and hyperscaler environments.
• Experience with Unix shell, Kubernetes, and AI-powered tools or workflows.
• Ability to troubleshoot complex systems and optimize performance across the stack.

Why Join Us

• Build and deliver high-impact software powering digital experiences for millions of users.
• Collaborate in a culture that values craftsmanship, quality, and innovation.
• Work symbiotically with AI and automation tools enhancing engineering excellence.
• Be part of a culture encouraging innovation, continuous learning, and shared success.

Additional Information

• Work Personas: Flexible, remote, or required in-office, depending on role and location.
• Equal Opportunity Employer: ServiceNow considers all applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran status, or other protected categories.
• Accommodations: Contact [email protected] if a reasonable accommodation is needed.
• Export Control Regulations: Positions requiring access to controlled technology may need ServiceNow to obtain export control approval.