Senior Learning Consultant/ Customer Success Manager

Senior Customer Success Manager / Learning Consultant

We are seeking a Senior Customer Success Manager / Learning Consultant to lead and manage three critical aspects of our learning programs covering AI, Data, and Personal Productivity:

• Customer Partnership & Success
• Operations & Project Management
• Learning Consulting & Program Design

You will report to the Head of Learning & Operations and collaborate closely with Sales, Design, and a team of experienced Learning Consultants.

Tasks

Customer Partnership & Success

• Act as a strategic partner to enterprise clients.
• Develop and maintain strong relationships in collaboration with Sales, understanding their unique training needs and challenges.
• Run customer onboarding, Impact Reviews, and strategic alignment sessions.
• Identify learning needs and convert them into program strategies.
• Manage expectations, feedback loops, and success metrics.
• Manage risks and identify upsell opportunities.

Operations & Project Management

• Coordinate timelines, resources, trainers, and delivery across all stakeholders.
• Ensure programs run smoothly, on time, and within scope.
• Track risks, milestones, and operational metrics.
• Oversee trainer allocation, onboarding, and performance follow-up.

Learning Consulting & Program Design

• Lead the architecture and design of blended learning programs.
• Translate client goals into clear pedagogical concepts.
• Collaborate with trainers to ensure consistent instructional quality.
• Iterate and optimize programs based on learner data and evidence.

Your Impact

• Influence the design quality of enterprise programs, measured by NPS.
• Ensure learning programs deliver measurable outcomes such as hours saved or confidence in AI adoption.
• Shape and evolve our learning methodology together with the team.

Requirements

Necessary

• 3+ years of experience in Customer Success Management, preferably serving L&D departments in large enterprises.
• Strong communication skills with the ability to listen, persuade, and support enterprise clients.
• Experience in a startup (10–50 employees) and the motivation to take ownership and shape the company.
• Ability to translate business goals into learning interventions.
• Documentation mindset — as a remote-first company, we document all processes for seamless collaboration.

Nice-to-Have

• Experience designing learning programs, especially blended learning concepts.
• Excellent training or workshop facilitation skills.
• Strong understanding of AI and automation technologies.
• Familiarity with “Winning by Design”.
• Data-driven mindset with the ability to read and build reports.

Benefits

• 30 vacation days per year + unlimited home office days.
• Work remotely or from our beautiful Berlin office — you choose.
• A highly dynamic startup environment with strong career growth opportunities.
• Work in one of the fastest-growing technology topics of our time: AI Adoption.
• Our disclaimer: We believe in work-life balance, but we are also a highly motivated team shaking the EdTech market — this is not a 4pm-shut-the-laptop environment.