Senior IT Support Engineer

Senior IT Support Engineer

Distribusion is the world’s leading ground transportation marketplace, providing travelers with seamless access to transport options from search to ticket purchase.

Our cutting-edge B2B platform connects bus, rail, and ferry operators in 70+ countries with major online retailers like Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers. As one of the fastest-growing travel startups, backed by leading investors and fresh $80M Series C funding, we are ready to scale further.

About the Role

We are looking for a strategic Senior IT Support Engineer to build and scale our IT infrastructure during a period of rapid growth.

This role is key to ensuring efficient operations, strong security, and scalable systems while supporting day-to-day IT needs across the organization.

• Location: Hybrid in Berlin
• Reporting to: VP Engineering

Your Responsibilities

• Deploy and maintain hardware (workstations, printers, mobile devices, peripherals)
• Maintain and support network infrastructure and connectivity across offices
• Manage vendors (ISPs, telecom providers, suppliers)
• Handle access control (roles, permissions, account management)
• Manage employee onboarding and offboarding processes
• Administer workplace tools (Email, Calendar, Storage, Video Conferencing)
• Provide day-to-day IT support via ticketing systems globally
• Support and contribute to IT infrastructure projects

Who You Are

• Experience in System and Network Administration
• Strong knowledge of DHCP, DNS, VPN, Routing & Switching
• Familiar with MacOS, Windows, and Linux
• Experience with cloud identity management, MDM, and asset management
• Knowledge of Meraki or Ubiquiti networks is a plus
• Experience with Google Workspace
• Problem solver with a passion for helping others
• Strong sense of ownership and responsibility
• Team player with ability to work independently
• Excellent customer service skills
• Fluent in English (written and spoken)

What You Can Expect

• Work in a fast-growing travel tech company
• Take ownership and responsibility from day one
• Work with leading global brands like Booking.com and Google Maps
• Collaborate with major transport providers such as Amtrak, Deutsche Bahn, Renfe, SNCF
• Be part of an international, driven team
• Flexible and hybrid working environment
• Opportunities for relocation and career growth
• Work with modern, evolving tech stacks

Join Us

Do you want to work on a product used by millions of people daily, handling high load, availability, and scalability?

Come join us and help shape the future of travel!