Senior Analyst, Process Improvement

Job Description

At Walmart Marketplace, we are committed to driving excellence and innovation in everything we do. We are seeking a detail-oriented and proactive Process Improvement Analyst to join our dynamic team and help us enhance operational efficiency.

The Process Improvement Analyst will be responsible for analyzing existing business processes, identifying areas for improvement, and implementing solutions to optimize efficiency. This role will use strong analytical and problem-solving skills to fine-tune our business processes. The goal is to make operations quicker and more efficient, while maintaining high quality standards for our sellers.

About Team: Process Improvement

We, the Process Improvement team, are responsible for identifying, analyzing, and implementing improvements to Walmart Seller Support business processes. We are committed to driving continuous advancement for Walmart Support operations teams by streamlining seller contacts and improving seller experiences on Walmart.com. Our role involves identifying potential areas of improvement, conducting thorough analysis and implementing strategic upgrades. We are dedicated to overseeing and improving the performance of related processes, systems, and workflows, ensuring efficiency and effectiveness in our Seller Support operations.

What you’ll do:

• Analyze current business processes to identify inefficiencies and areas for improvement.
• Collaborate with Subject Matter Experts, partner with cross-functional teams, benchmark with industry standards to evaluate current processes, and identify areas for improvement.
• Conduct data analyses, use findings to develop process improvement plans and business solutions, strongly backed by data, to drive efficiency.
• Communicate analyses and findings with senior leaders and other internal stakeholders to ensure buy-in and support for updating existing processes and launching new processes.
• Drive and influence the execution of business solutions by communicating project plans to all stakeholders involved, establishing performance standards, clarifying business priorities, providing clarity of information/data, and measuring project progress.
• Update and maintain documentation on all process improvements and process performance.
• Support continuous improvement culture by providing training and coaching to team members on process optimization.

What you’ll bring:

Minimum Qualifications:

• Strong working knowledge in MS Excel or any data analysis software.
• At least one year experience in contact center/marketplace, or as an analyst in any domain.
• Strong analytical skills with the ability to interpret data and draw actionable insights.
• Excellent communication and interpersonal skills to work effectively with teams.
• Ability to manage multiple projects simultaneously and meet deadlines.

You’ll sweep us off our feet if:

• Proficiency in process mapping and analysis tools (e.g., Six Sigma, Lean methodologies).
• 2+ years of experience in process improvement, business analysis, or a related role.

Benefits:

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.