Payments Strategy, Technical Account Manager (Arabic Speaking)

About Payrails

Payrails is a global payment software company enabling enterprises to take control of their payment operations and maximize performance. With deep expertise in the payments space, we are redefining how global businesses manage and optimize payments—offering unmatched control, visibility, and flexibility.

Our modular meta-layer architecture spans the entire payment lifecycle, empowering leading brands to overcome operational complexity, design seamless customer experiences, and unlock growth.

We are backed by top-tier investors including Andreessen Horowitz, HV Capital, EQT Ventures, and General Catalyst.

At Payrails, excellence is our standard. We value trust, collaboration, and purpose. We create a culture where people are empowered to do their best work while contributing meaningfully to a shared vision.

Your Team

Join our high-impact Payment Strategy Team—the front line of innovation and client success. Our mission:

• Deliver tailor-made, innovative solutions to complex merchant use cases
• Provide best-in-class onboarding experiences
• Optimize payment performance using data-driven insights
• Leverage Fintech trends to empower client growth
• Support customer growth through creative problem-solving

As a Technical Account Manager, Payment Strategy, you’ll drive our merchant experience and ensure ongoing success.

How You Will Make an Impact

• Define the customer transformation journey, including deep 3rd-party integrations and architecture roadmaps
• Lead strategy engagements aligned with merchant goals through discovery sessions, demos, and technical briefings
• Own every merchant integration from a technical perspective
• Provide expert troubleshooting and technical guidance to ensure uninterrupted payment operations
• Offer insights on checkout optimization, authentication, multi-channel payments, and marketplace solutions
• Create and maintain onboarding guides, technical documentation, and support procedures
• Collaborate across Go-To-Market, Product, and Engineering teams to deliver exceptional customer experiences
• Foster long-term merchant relationships and drive loyalty
• Identify growth opportunities and develop customer satisfaction strategies
• Visit client sites as needed to oversee implementation and provide support
• Translate customer feedback into actionable insights for product development

What We Are Looking For

• 5+ years in Technical Account Management or similar enterprise-facing roles
• Fluent in English and Arabic
• Understanding of the software development lifecycle and API architectures
• Strong troubleshooting skills and experience working with technical teams
• Ability to simplify complex integration problems and communicate solutions clearly
• Proven track record of driving customer success and delivering outcomes aligned with business goals
• Familiarity with SQL (ability to write and modify queries)
• In-depth knowledge of enterprise systems (ERP, CRM, Billing, Tax, legacy systems)
• Exceptional communication skills with technical and non-technical stakeholders
• Executive presence and relationship-building skills at all levels
• Strong facilitation, time management, and prioritization skills
• Experience in fintech and payments is a strong plus

What We Offer

• High-impact environment with talented, driven colleagues
• Opportunity to shape a company and a category from the ground up
• Real ownership and autonomy to test, lead, and innovate
• A product trusted by leading global brands
• Visa and relocation support for you and your family
• Hybrid work model with a central Berlin office
• Regular team events and off-sites
• Discounted Urban Sports Club membership
• Competitive salary and equity package
• 27 days of annual paid vacation