Panel Manager

About PlaytestCloud

PlaytestCloud’s Player Insights Platform™ helps game studios improve their games through feedback from real players. Over 60% of the top-grossing game studios have tested their games with PlaytestCloud.

• 🏆 Premier provider for games: We help game studios worldwide make the best games they possibly can.
• 🏆 Built for player insight: We build technology that enables secure, high-quality remote game testing.
• 🏆 Independent and established: We are bootstrapped and profitable, with more than 400 paying game studios and over one million playtesters.

Our Player Community

PlaytestCloud runs one of the largest proprietary player panels in games: a large, growing, global community of players who take part because they care about making the games they play better.

This isn’t a role where you’re building a panel from scratch. You’ll be advising a mature Research Operations team that’s already investing in the long-term health, quality, and strategic development of that community.

Our goal is simple: help game studios make better decisions through real player insight. You’ll play a central role in keeping that community trusted, representative, engaged, and ready for what game developers need next.

About the Role

We’re hiring an experienced, analytical Panel Manager (f/m/d) to shape the next stage of PlaytestCloud’s proprietary player panel.

Your job: figure out what makes a panel strong and scalable, then turn that understanding into measurable action. You’ll identify the metrics that matter most, find opportunities to improve panel quality and availability, and build a practical framework that helps us serve studios better as we grow.

This is a freelance contract (3–6 months) with a clear mission: build a stronger foundation for how we measure, manage, and grow our player panel.

Key Responsibilities

• Panel strategy and ownership: Take ownership of the health and growth of PlaytestCloud’s global player panel.
• Metrics and insight: Define and track the metrics that connect panel performance, player experience, studio needs, and business growth.
• Opportunity identification: Analyze panel data to find the highest-impact opportunities, constraints, and risks.
• Actionable improvements: Turn insights into practical recommendations, and work with the right teams to implement and measure them.
• Cross-functional collaboration: Partner closely with Research Operations, Product, and GTM to make sure the panel supports great outcomes for our studios.
• Sustainable foundations: Set up a reporting rhythm, performance framework, and roadmap the team can continue using after the contract ends.

Your Profile

Must-have:

• Panel experience: Recent hands-on experience managing, running, growing, or optimizing a large participant panel, research-participant community, or gaming community — including participant supply, retention, quality, segmentation, and/or incentive strategy.
• Commercial and analytical mindset: You know how to find the few metrics that actually matter, connect them to customer and business outcomes, and use data to make good decisions.
• Tool competency: Comfortable querying databases in SQL and familiar with agentic AI tools such as Claude or Codex.
• Ownership: You’re a self-starter who likes taking on ambiguous challenges, building structure around them, and driving them forward independently.
• Practical problem-solving: You turn analysis into clear priorities and action, not insight for its own sake.
• Strong communication: You can explain complex findings clearly to both technical and non-technical audiences.
• Strong English: Comfortable communicating in written and spoken English within a remote, international team.

Great to Have

• Qualitative research experience: Experience supporting or working closely with qualitative user research, including participant recruitment, study operations, interviews, usability testing, or research synthesis.
• Games and player research: Interest in games, player research, or the gaming industry. Direct games-recruitment experience is not required.

Get in Touch With Us

Questions about the role or our hiring process? Email our Talent team at talent[at]playtestcloud.com.