IT Support Specialist

Your tasks:

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010.
• Cisco Jabber is another authorized desktop application.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
• Performs other duties as assigned.

Must-have requirements:

• Must hold a valid work permit (EU citizen needed)
• Extensive knowledge and understanding of IT and computers.
• Fluency in the local language and English is mandatory.
• Several years of professional experience in the field of user support as well as in the evaluation and design of solutions

About the company:

𝐁𝐂𝐈𝐂 𝐒𝐰𝐢𝐬𝐬 𝐆𝐦𝐛𝐇 | 𝐄𝐦𝐩𝐨𝐰𝐞𝐫𝐢𝐧𝐠 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡 𝐒𝐰𝐢𝐬𝐬 𝐏𝐫𝐞𝐜𝐢𝐬𝐢𝐨𝐧

At BCIC Swiss GmbH, we specialize in delivering end-to-end technology solutions designed to meet the evolving needs of businesses in a competitive digital landscape. With a strong foundation in Swiss quality and customer satisfaction, we serve as a reliable IT partner for small startups to major global corporations.