IT Support Engineer

IT Support Engineer – Munich-Based

Founded in 2013, Bragi launched the world’s first Truly Wireless Earphones in 2015 — a full year before AirPods entered the market.

Since then, Bragi has evolved from an innovative startup into a leader in AI-powered audio technology, transforming the wearable technology industry through advanced software, AI integrations, and seamless user experiences.

Today, Bragi is recognized as a pioneer in the AI headphone space, delivering smart wearable solutions that integrate naturally into users’ daily lives.

About the Role

We are looking for a motivated and technically curious IT Support Engineer to join our Munich-based team.

This role is ideal for someone who enjoys solving technical challenges, supporting modern workplace technologies, and working across diverse systems and infrastructure environments.

Please note:

• This role requires working on-site in Munich five days per week.
• The contract is initially limited to one year.

What You Will Do

• Provide IT support for internal infrastructure and end-user systems across macOS, Windows, and Linux environments.
• Support and administer modern SaaS platforms, enterprise applications, identity management systems, and workplace collaboration tools.
• Troubleshoot user access, authentication systems, integrations, APIs, connectors, and general SaaS-related technical issues.
• Support AI-powered workplace tools, enterprise AI integrations, and modern productivity workflows.
• Manage IT hardware operations including:
  • Device setup and configuration
  • Employee onboarding and offboarding
  • Asset tracking and inventory management
  • Shipment coordination
  • Workstation support
• Support core IT infrastructure including servers, virtualization, networking, backups, datacenter operations, and office IT maintenance.
• Maintain technical documentation, SaaS audits, IT procedures, security standards, and compliance processes aligned with DSGVO/GDPR requirements.

What You Will Need

• Experience supporting SaaS platforms, enterprise applications, collaboration tools, and cloud-based workplace environments.
• Understanding of identity and access management concepts including:
  • SSO (Single Sign-On)
  • MFA (Multi-Factor Authentication)
  • Enterprise authentication systems
  • User lifecycle management
• Experience supporting AI tools, workplace productivity platforms, and enterprise AI adoption initiatives.
• Hands-on experience with Windows, macOS, Linux, endpoint support, and enterprise IT environments.
• General understanding of networking, infrastructure, virtualization, and IT operations concepts.
• Experience managing IT hardware, asset management, employee onboarding, shipment coordination, and office IT support.
• Strong troubleshooting abilities with a proactive, hands-on, and service-oriented mindset.

Nice to Have

• Familiarity with:
  • GitLab Runners
  • GitHub Actions
  • CI/CD pipeline troubleshooting
• Interest in AI operations, SaaS security, endpoint management, and IT compliance.
• Experience supporting modern AI workplace integrations and enterprise AI adoption programs.

What We Offer

• The opportunity to help define and scale IT operations within a fast-growing AI technology company.
• Access to modern infrastructure and tools that support a seamless workplace experience.
• A collaborative and international work environment focused on innovation and user experience.
• Flexible learning and development opportunities to support your professional growth.
• Office perks including breakfast, lunch (Tuesday–Thursday), fresh fruit, and coffee.

Why Join Bragi?

At Bragi, you will work at the forefront of AI-powered wearable technology, helping shape the future of smart audio experiences while supporting the internal systems and infrastructure that drive innovation across the company.