About the Platform Team
As an Engineering Manager, you will shape the future of our Operations and Communications Platform squads within the Platform Tribe at SumUp.
Based in our Berlin office, you’ll provide engineering leadership and hands-on contributions to strengthen our CRM infrastructure.
Your mission is to empower developers by:
- Setting clear engineering baselines
- Championing best practices
- Driving adoption of AI tools that enhance software development
Operations Platform
- Lead the evolution of our new backoffice system, Hive
- Develop dynamic UIs and smarter search capabilities
- Help internal users (Support, Onboarding agents) become more effective
- Pilot and scale AI assistants to improve daily efficiency
Communications Platform
- Reduce single-vendor dependencies and scale APIs
- Unlock new rich communication channels (e.g., RCS)
- Ensure reliability, prevent incidents, and mitigate fraud risks
- Develop a Recommendations Engine to power cross- and upselling promotions
- Focus on both inside and field sales channels
What You’ll Do
- Lead the Operations and Communications Platform squads in strategy and execution
- Build human-centered AI solutions that reduce complexity and enhance UX
- Collaborate across engineering to design and integrate internal admin APIs
- Partner with Data Platform to build scalable operational data architecture
- Create dynamic, persona-driven user interfaces for internal tools
- Drive adoption of platform solutions across engineering teams
- Promote AI tooling to foster innovation and productivity
- Build an empowered, mission-aligned team culture
You’ll Be Great for This Role If You Have
- 6+ years in software engineering, with 2+ years in technical leadership
- Hands-on experience leading cross-functional teams
- Proficiency in system and API design within microservice architectures (preferably Go)
- Experience using AI to support developers/internal users and managing vendor tools
- Strong background in distributed systems and backend scalability
- Experience with Kubernetes or other cloud-based deployment tools
- Excellent communication skills (technical and non-technical)
- A founder’s mentality: proactive, innovative, and motivated
- A growth mindset: open, curious, and eager to learn
Why You Should Join SumUp
- 🌍 Work on global fintech products used by millions, based in our Berlin office (office-first setup)
- 🧑🔬 Participate in Hack Days every second Friday and global Hack Weeks
- 🌈 Inclusive and diverse environment where every perspective is valued
- 📚 €2,000 annual L&D budget for conferences or continuing education
- 🚀 Enrolment in our VSOP program – own a stake in SumUp’s success
- 💶 Corporate pension scheme with up to 20% contribution match
- 🔄 30-day sabbatical after 3 years of employment
- 🔗 Referral Bonus for bringing great talent into the team
- 🚵🏾♂️ Extra perks: Urban Sports Club subsidy, Kita placement help, relocation support, subsidized lunches
About SumUp
Be empowered to do more that matters.
SumUp is on a mission to empower small businesses worldwide with simple, affordable tools to thrive.
Over 4 million businesses in 36 markets rely on us for payments, finance, and customer management solutions.
We are a team of 3,000+ SumUppers from 90+ nationalities, driven by global collaboration, innovation, and a shared vision.
Our core values and inclusive, learning-focused culture create a safe environment for personal and professional growth.
Diversity & Inclusion at SumUp
SumUp is proud to be an Equal Employment Opportunity employer. We don’t make hiring decisions based on race, religion, nationality, sex, gender identity, sexual orientation, disability, or age.
We also strive for a safe, respectful workplace – harassment of any kind is strictly prohibited.
Application Tip
Don’t worry if you don’t meet 100% of the criteria. If you’re excited about this role, we encourage you to apply — we value growth and learning!
