Engineering Manager

Director of Engineering

At Superchat, we are rebuilding how businesses communicate with their customers.
Traditional communication channels such as phone calls, contact forms, and support tickets are being replaced by messaging and AI — and we are building the platform powering this transformation.

Founded in 2020, Superchat has become the platform of choice for more than 10,000 businesses worldwide, ranging from globally recognized brands such as Allianz, Auto1, Enpal, Danone, and GASAG to small businesses, dental practices, and solo entrepreneurs.
Millions of messages flow through Superchat every single day.

What started as a unified inbox for channels like WhatsApp, email, SMS, and Instagram has evolved into a powerful AI-driven communication platform. Today, we are building AI agents capable of responding across chat, email, and voice at the quality level of the best human teams.

We are a team of approximately 100 employees, profitable, and have raised €18M in funding. Our headquarters are located in Berlin.

We are currently hiring a Director of Engineering to lead the operational side of our Engineering organization. In this role, you will partner closely with the CTO on strategy, oversee people leadership across all engineering squads, and build the structures required to scale effectively.

Who We Want

• Experienced Engineering Leader:
  5+ years of experience leading engineering teams within B2B SaaS or product-led organizations.
• Scaling Experience:
  Proven track record of guiding teams through growth and scaling phases while identifying organizational and technical breakpoints early.
• Technically Credible:
  Strong technical background with experience at Senior+, Staff, or similar levels, including the ability to read code and contribute to technical architecture discussions.
• Builder of Engineering Systems:
  Experience building and operating career frameworks, calibration systems, and performance management processes with consistency and discipline.
• Strategic Communicator:
  Ability to translate company strategy into clear quarterly objectives and actionable execution plans.
• High Standards, Low Ego:
  Builder mentality with strong standards, collaborative leadership style, and the ability to lead by example rather than hierarchy.
• Execution-Focused:
  Structured and calm leadership approach with the ability to improve operational discipline without slowing down teams.

Who We Don’t Want

• Hands-On Architect First:
  Candidates primarily focused on coding or directly owning architecture decisions instead of scaling engineering organizations.
• Dependent on Large Support Structures:
  Leaders who rely heavily on established HR or People Operations structures for hiring, performance management, and team development.
• First-Time Engineering Managers:
  Individuals without prior experience leading and scaling engineering teams and organizations.

Your Day-to-Day Responsibilities

• Leadership & Mentorship:
  Conduct regular 1:1 meetings with Engineering Managers and senior engineers to support growth, alignment, and execution.
• Performance Management:
  Lead performance reviews, growth conversations, and calibration sessions across the engineering organization.
• Hiring & Organizational Design:
  Own key hiring activities including interviewing, organizational planning, and candidate closing processes.
• Technical Investments:
  Sponsor and prioritize technical debt reduction and long-term architectural improvements.
• Delivery Oversight:
  Monitor squad delivery progress, identify blockers early, and maintain a high engineering quality standard.
• Strategic Collaboration:
  Work closely with the CTO on organizational design, hiring strategy, and headcount planning.
• Capacity & Roadmap Planning:
  Coordinate engineering capacity planning and roadmap priorities together with the CPO.

Key Stakeholders

• CTO:
  Direct manager and strategic partner for organizational design and engineering strategy.
• CPO:
  Main counterpart on the Product side.
• Engineering Managers:
  Direct reports across engineering squads.
• People Operations:
  Partner team for compensation and hiring processes.

Why People Choose Superchat

• Mission with Real Impact:
  Build products that directly help small businesses succeed.
• Executive-Level Ownership:
  Shape and scale the engineering organization during a critical growth phase.
• Strong Funding & Profitability:
  €18M raised with sustainable growth and a strong path toward profitability.
• Modern Technology Stack:
  Work with Kotlin, Quarkus, AWS, TypeScript, React, Next.js, and LangGraph for AI.
• High-Impact Leadership Scope:
  Influence engineering strategy, organizational design, and execution quality end-to-end.
• Berlin Office:
  Modern office in Prenzlauer Berg with a hybrid setup including two remote workdays per week.
• Squad-Based Organization:
  Autonomous squads with end-to-end ownership and accountability.
• Engineering Ownership:
  Engineers are empowered to make technical decisions independently.
• Transparent Feedback Culture:
  Open, respectful, and direct communication across all organizational levels.
• Two Career Tracks:
  Clear career progression paths for both Individual Contributors and Engineering Managers.

Benefits & Culture

• Flexible Benefits:
  Choose between Urban Sports Club/John Reed memberships or public transport and dance subscriptions.
• Team Events:
  Regular company-wide and team activities.
• Personal Development Budget:
  Annual €500 budget for conferences, courses, coaching, books, and professional growth.
• Startup Environment:
  Inclusive and fast-paced culture supporting professional and personal growth.
• Modern Workspace:
  Beautiful office in central Berlin with free snacks, drinks, and premium equipment.
• Strong Community Culture:
  Opportunities to participate in sports, gaming, social events, clubs, and community-driven activities.
• Relocation Support:
  Practical relocation assistance for employees moving to Berlin.

Our Values

We are looking for people with passion, grit, and integrity.
We encourage applications from individuals with diverse perspectives, even if their experience does not perfectly match every requirement.

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