Desktop support

• Employment Type: [Permanent / Contract]
• Experience Required: 2–3 Years in Desktop Support
• Language Requirement: German – C1 level (or native speaker)
• Target Monthly Rate: €4,000 – €4,500 (gross)
• Contact: Arminder I +91 9667112027 I [email protected]
• Reports To: Desktop Support Services (DSS) Lead / Regional Supervisor

Role Overview:

We are hiring a Desktop Technician (Band 2) for our client site located at Lichtstrasse 35, WSJ-210, 4056 Basel. The role involves providing local and remote IT support across hardware, software, and business applications in a professional enterprise environment.

This position requires strong communication skills in German (minimum B2 level) and hands-on experience in troubleshooting, ticket management, and resolving IT issues within SLA targets.

Key tasks include Break-Fix support, desktop imaging, basic network troubleshooting, and preventive maintenance. Full training and onboarding will be provided by a local DSS Peer or Lead.

Key Responsibilities

• Provide Level 1 & 2 support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot Windows OS (XP to Windows 11), MS Office, and other enterprise software.
• Log, manage, and resolve IT support tickets within agreed SLAs.
• Support setup and configuration of devices (PC & Mac).
• Coordinate with third-party vendors for issue resolution (especially AV systems).
• Perform hardware repairs and preventive maintenance on desktop/laptop/printer devices.
• Assist in IT deployments and system rollouts (may involve off-hours or weekend work).
• Provide basic network and connectivity troubleshooting.
• Participate in IT project-based tasks as required.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science or a related field (or equivalent experience).
• Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or higher.
• Minimum 18 months of hands-on experience in IT/Desktop Support.
• Proficient in:
  • Windows OS (7 to 11), Microsoft 365
  • Active Directory, Group Policy (GPO)
  • Imaging & deployment tools, antivirus, encryption, ticketing systems
  • Basic knowledge of:
  • Mac OS support
  • Networking, AV systems, servers, and smart devices
• Excellent problem-solving and customer service skills.
• German language skills at B2 level or higher.

Tek Cloudsoul positions itself as a company with world‑wide operations, offering IT support and managed services globally.
tekcloudsoul.co.uk

This indicates they are not limited to just local markets but are aiming to serve clients broadly, which suggests ambition and scale.

Sounds interesting? Make sure to send your application documents to [email protected]