About Payrails
Payrails is a global payment software company helping leading enterprises take control of their payment operations and maximize performance. With deep experience in the payments space and firsthand knowledge of merchants’ challenges, we’ve seen how fragmented, complex, and inefficient these systems can become.
We are setting a new industry standard for how enterprises around the world manage and optimize payments, offering more control, visibility, and flexibility than ever before.
Our Vision
We reimagine payments from the ground up by building a deeply integrated meta layer that spans the entire payment lifecycle. Our modular architecture gives leading brands the building blocks to solve complex operational challenges, craft seamless customer experiences, and grow their business.
We are backed by world-class investors including Andreessen Horowitz, HV Capital, EQT Ventures, and General Catalyst.
Our Culture
At Payrails, we build teams of exceptional people who are driven to build, solve, and deliver at the highest level. Excellence is not just a value—it’s our way of working.
- Trust, clarity, and shared purpose define how we collaborate.
- We work openly and respectfully, embracing each other’s craft.
- Everyone understands the bigger picture—what we’re building, why it matters, and what stands in the way.
- We value ownership, focus, speed, and purpose-driven execution.
Your Team
The Solutions Engineering team sits at the heart of how we turn complex merchant challenges into seamless payment solutions.
Our mission:
- Deeply understand merchant architectures, payment workflows, and pain points.
- Design and implement robust solutions that deliver measurable value.
- Ensure every merchant interaction—from pre-sales to integration—is effortless and high impact.
As an Associate Technical Enablement Engineer, you will help our AI support agents become an extension of the Solutions Engineering team. You’ll analyze merchant interactions, identify recurring technical questions, and translate them into structured knowledge for both human and AI support systems.
How You Will Make an Impact
- Turn insight into impact – Analyze tickets, feedback, and data to understand merchant needs and create clear, usable knowledge content.
- Shape the knowledge brain – Build and organize internal and external knowledge bases for fast, accurate answers.
- Train the trainers – Refine AI agent performance, prompt design, and retrieval accuracy.
- Collaborate across the stack – Work with Product, Engineering, and Support to document new features and learnings.
- Build enablement content – Turn complex concepts into short, engaging learning resources.
- Measure and improve – Use data and feedback loops to continuously refine content and AI responses.
What We Are Looking For
- 1–2 years of experience in Support, Enablement, Training, or relevant internships/projects
- Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
- Fluency in English with outstanding communication and technical writing skills
- AI-native mindset: familiarity with prompting, RAG, or agent workflows
- Experience with Zendesk, Intercom, or similar support platforms
- Strong technical writing/documentation skills with an educational approach
- Comfort working in Notion, Confluence, or similar CMS/wiki tools
- Basic understanding of APIs, automation, and system integration
What We Offer
- High-impact, high-velocity environment with exceptionally talented teammates
- A chance to shape a company and category from the ground up
- Real ownership, freedom to build, test, and lead
- Product used by leading global brands
- Visa and relocation support for you and your family
- Hybrid work model with an office in central Berlin
- Regular team events, activities, and off-sites
- Discounted Urban Sports Club membership
- Competitive salary and equity package
- 27 days of annual paid vacation
