Account Director

What You Will Learn

The Costco Account Lead role at L’Oréal provides an exceptional opportunity to act as both a business owner and a contributor to the Club & New Business Development sales team. This role offers a blend of strategic business development, project management, cross-functional collaboration, and exposure to senior leadership and key customers.

Mission & Defining Characteristics

• Leverage entrepreneurial mindset to build and evolve customer strategy using industry trends and insights
• Lead sales fundamentals to drive shipments, net sales, and market share
• Act as category expert across the full CPD Brand portfolio at Costco
• Collaborate with Customer Marketing & Analytics to build sell-in stories and performance reporting
• Serve as a key member of the CPD Club & New Business Development team

Main Tasks

Customer Developer, Relationship Builder & Entrepreneur

• Adopt an omnichannel approach with a focus on shopper insights
• Develop customer-specific assortment strategy and negotiate JBPs with buyers
• Align with Brand and Commercial Team Lead on strategy and financials

Category Owner & Support

• Implement brand-led category strategies and provide input to influence them
• Engage cross-functional partners (CRM, marketing, finance, etc.) for execution

Team Manager

• Collaborate and lead multifunctional teams
• Mentor junior team members (e.g., JSA, MT)

Results Driver & Contributor

• Lead with a performance and results-driven mindset
• Achieve omnichannel growth based on aligned customer plans
• Monitor and analyze forecasts and sales to identify opportunities

Main Interfaces

• Customer Team Lead
• Customer Marketing & Analytics Lead, JSA, MT, NAMs
• Brand Activation, Category Strategy, Field Teams
• Supply Chain, Finance, Sales Ops, Assembly Planning, Pep

Qualifications / Experience

• 5–7+ years of commercial experience (customer-facing or internal brand strategy preferred)
• College Degree required; Master’s is a plus
• Expertise in customer strategy, sales levers, and category analysis
• Experience in beauty and personal care industries strongly preferred
• Strong analytical and storytelling skills using POS, syndicated data, and shipment info
• Proven relationship-building and cross-functional collaboration skills
• Strategic, results-driven, self-motivated, and innovative
• Excellent time, project, and priority management skills

Additional Benefits

• Salary Range: Based on geographic location, experience, education, and skills
• Competitive Benefits (Medical, Dental, Vision, 401K, Pension)
• Hybrid Schedule (3 Days In-Office, 2 Days Remote)
• Flexible Paid Time Off + Summer Fridays
• VIP Access to Internal Discounted Products & Monthly Mobile Allowance
• Learning & Development Programs (Mentorships, E-learning, Workshops)
• Employee Resource Groups (Think Tanks, Innovation Squads)
• Access to Mental Health & Wellness Programs

Diversity & Inclusion

At L’Oréal, we value diversity and innovation. Even if you don’t meet every qualification, we encourage you to apply. We’re proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone belongs.

Accessibility

If you require accommodations due to a disability during the application process, please email [email protected].

Our Safe Together Plan

Your safety is our top priority. L’Oréal follows enhanced safety protocols across all sites to ensure a healthy and secure workplace for all employees.