Account Director, Customer Growth

About Coupa

Coupa helps businesses improve margins through its community-generated AI and industry-leading
Total Spend Management platform. Powered by trillions of dollars in spend data across a
global network of 10M+ buyers and suppliers, Coupa enables organizations to predict, prescribe,
and automate smarter, more profitable business decisions.

Why Join Coupa?

• Pioneering Technology – Work at the forefront of innovation, leveraging cutting-edge solutions to improve efficiency and visibility
• Collaborative Culture – Thrive in an open, transparent, and team-driven environment
• Global Impact – Contribute to meaningful outcomes for customers and businesses worldwide

Role Overview

As an Account Director, you will play a key role in driving growth within Coupa’s existing
customer base. You will focus on expanding accounts, maintaining executive relationships, and
delivering tailored strategies that align with customer needs.

• Drive account expansion and revenue growth
• Build strong executive-level relationships
• Develop strategic account plans
• Collaborate with cross-functional teams to deliver value

Your Impact

• Own account growth within existing customers
• Maintain executive sponsorship and stakeholder engagement
• Identify and close cross-sell opportunities
• Partner with Customer Value Managers (CVMs) and internal teams
• Strengthen Coupa’s position as a trusted partner

Key Responsibilities

• Collaborate with customers, CVMs, and internal teams to identify cross-sell opportunities
• Develop and execute account strategies to position Coupa as a leading platform
• Create account penetration models to reach key stakeholders
• Craft value-driven messaging tailored to executive decision-makers
• Partner with teams such as Value Solutions Consultants and Customer Support

What You Bring

• Strong SaaS sales experience with a track record of account growth
• Expertise in managing complex, multi-stakeholder sales cycles
• Ability to identify client challenges and deliver compelling value propositions
• Creative thinking to introduce innovative solutions
• Domain knowledge in Spend Management (preferred)

Diversity & Inclusion

Coupa is committed to providing equal employment opportunities and fostering an inclusive workplace.
All hiring, compensation, and development decisions are made fairly and without discrimination.

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