Commercial Operations Coordinator
About KAYAK
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. Every day, billions of searches across our platforms help travelers find flights, accommodation, rental cars, and vacation packages. We’re also transforming corporate travel through our innovative KAYAK for Business platform.
As part of KAYAK, you’ll join a global travel technology company with a portfolio of leading metasearch brands, including momondo, Cheapflights, and HotelsCombined. Innovation is at the heart of everything we do, and every employee has the opportunity to make a meaningful impact as we continue building the world’s best travel search experience.
We are looking for a Commercial Operations Coordinator to support our global commercial operations, improve internal processes, and enable our Account Management teams to deliver exceptional partner experiences across the business.
Location: Berlin, Germany (Hybrid – 3 days per week in the office)
Key Responsibilities
- Support strategic initiatives that improve commercial performance and strengthen relationships with airline, hotel, car rental, and vacation partners.
- Streamline operational workflows by improving processes, maintaining accurate data, and increasing efficiency across the global Account Management organization.
- Maintain and enhance internal documentation and knowledge resources, ensuring information remains accurate, accessible, and up to date.
- Develop expertise in KAYAK’s internal systems to provide guidance and troubleshooting support to internal teams.
- Partner with Analytics, Engineering, Legal, and Finance teams to support commercial initiatives and contribute data-driven insights.
- Assist with the rollout of new tools and product features by coordinating testing, preparing communications, and documenting outcomes.
- Support training programs and knowledge-sharing initiatives that help teams become more confident and self-sufficient.
What We’re Looking For
- At least 1 year of experience in operations, project coordination, account support, sales enablement, business development support, or a related field.
- Equivalent experience, transferable skills, or non-traditional career paths are encouraged and welcomed.
- Strong analytical skills with the ability to interpret data and communicate insights effectively.
- Excellent written and verbal communication skills in English.
- Ability to explain complex processes clearly to both technical and non-technical audiences.
- Highly organized with the ability to manage multiple priorities in a fast-paced environment.
- A collaborative mindset with experience working across teams and time zones.
- Proficiency with Google Workspace.
- Experience using Atlassian tools (Jira, Confluence) or CRM platforms such as Salesforce is an advantage but not required.
- An interest in travel technology and digital platforms.
- Curiosity about AI and emerging technologies, including hands-on experience with Large Language Models (LLMs) through work, study, or personal projects.
Benefits & Perks
- Work remotely from almost anywhere for up to 20 days each year.
- Company-paid therapy sessions through Spring Health.
- Company-paid Headspace subscription.
- Annual company-wide recharge week.
- No Meeting Fridays.
- Paid parental leave.
- Paid volunteer time.
- Professional development funding.
- Leadership development opportunities.
- Access to thousands of on-demand learning resources.
- Travel discounts.
- Employee Resource Groups.
- Six weeks of paid annual leave plus your birthday off.
- Free lunch twice a week.
- Pension plan contributions.
- Public transportation subsidy.
- Bike leasing program.
- Monthly social events, Thursday happy hours, and sports teams.
- Modern office located in Friedrichshain, Berlin.
Inclusion & Diversity
At KAYAK, we’re committed to creating an inclusive workplace where everyone has the opportunity to grow, contribute, and succeed. We welcome people from all backgrounds, experiences, and career paths, and we’re dedicated to ensuring every employee feels supported and empowered to do their best work.
If you require any accommodations during the recruitment process or while working with us, we’re happy to provide the support you need.
