IT Support Engineer

IT Support Engineer

H-Tech Supports (HTS) provides cutting-edge IT and network solutions tailored to enterprise markets around the world.

With a global team of expert IT engineers, HTS delivers professional consulting, data solutions, and maintenance services to help organizations address evolving technological demands and achieve business success.

Our services include managed IT support, end-user assistance, hardware and software troubleshooting, remote and on-site support, site surveys, and more.

Job Overview

We are looking for a reliable and motivated IT Support Engineer to provide technical assistance to employees and help ensure smooth day-to-day IT operations.

The ideal candidate will have a solid foundational understanding of IT systems, networking, and troubleshooting processes.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Install, configure, and maintain laptops, desktops, printers, and related IT equipment.
• Troubleshoot system issues, email problems, and connectivity-related incidents.
• Manage user accounts, password resets, and access permissions.
• Support employee onboarding and offboarding processes, including device setup and access provisioning.
• Escalate complex technical issues to senior IT staff when necessary.
• Maintain accurate documentation of technical issues, troubleshooting steps, and resolutions.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 1–3 years of experience in an IT support or helpdesk role.
• Basic knowledge of Windows Operating Systems, networking concepts such as TCP/IP, and Microsoft Office.
• Familiarity with Active Directory is considered a plus.
• Strong problem-solving abilities and effective communication skills.

Preferred Qualifications

• Certifications such as CompTIA A+ or equivalent.
• Experience working with IT ticketing systems.