Platform Operations Manager

Role Overview

The Platform Operations Manager owns LiveOps and CRM end-to-end across the JustPlay ecosystem.
This role is responsible for translating product plans and business goals into high-quality, measurable execution
that drives revenue, LTV, retention, and engagement.

You will oversee how events and player communications are planned, executed, measured, and improved.
This includes full ownership of LiveOps and CRM calendars, operational standards, tooling effectiveness, and performance outcomes.

• Own LiveOps and CRM execution across the platform
• Ensure the right message reaches the right user at the right time
• Drive measurable business impact through operational excellence
• Continuously improve systems, processes, and execution quality

Key Responsibilities

LiveOps Ownership

• Own the in-app LiveOps calendar across games and platform
• Plan and execute events aligned with product and engineering rollouts
• Ensure operational readiness (configuration, timing, targeting, QA)
• Define and enforce execution rules for events and communications
• Monitor performance and contribute to OKRs (revenue, LTV, retention, engagement)

CRM Ownership

• Own CRM systems across push, in-app messaging, and email
• Execute CRM strategy with Product (lifecycle, launches, LiveOps)
• Manage CRM calendar governance and prioritization
• Ensure high-quality, consistent execution across channels
• Track performance and optimize for ROI
• Balance lifecycle, LiveOps, and ad hoc communications

People Management

• Lead and develop a team covering LiveOps and CRM operations
• Set clear expectations and enforce execution standards
• Foster ownership, accountability, and attention to detail
• Lead by example with hands-on involvement

Tooling, Automation & Measurement

• Operate tools such as Firebase, Cloud Messaging, Iterable, and experimentation platforms
• Improve processes through automation and operational discipline
• Drive tooling and workflow improvements with Product & Engineering
• Analyze performance data independently and derive insights

Cross-Functional Collaboration

• Act as the operational partner for Product, Engineering, Games, and Business teams
• Translate business goals into execution plans
• Ensure transparency across stakeholders on plans and communications

What Success Looks Like

• Clear and up-to-date LiveOps and CRM calendars
• On-time delivery of events and communications
• Consistent measurement tied to business outcomes
• Proactive resolution of operational issues
• Trusted execution by cross-functional teams

Requirements

• Experience in LiveOps, CRM, or operations within gaming, mobile apps, or entertainment
• Strong execution mindset with attention to detail
• People management experience with hands-on involvement
• Understanding of metrics (revenue, LTV, retention, engagement)
• Data-driven decision-making skills
• Strong collaboration across product, engineering, and business teams

Traits We Value

• High ownership and attention to detail
• ROI-driven and pragmatic mindset
• Self-driven and proactive attitude
• Strong work ethic and follow-through
• Execution-focused, even under imperfect conditions

Job Benefits

Work-Life Balance & Flexibility

• Flexible working hours and remote-friendly options

Employee Stock Options

• Participation in Virtual Share Option Program (VSOP)

Mental Health Support

• Free personal coaching via nilo.health

Training & Development

• Up to €2000/year development budget
• Access to courses, conferences, and workshops
• Free language learning via Chatterbug

Germany-Based Benefits

• 25 vacation days
• Gympass Gold membership
• Deutschland-Ticket for public transport
• €50/month tax-free internet allowance

Equipment & Relocation

• Modern hardware (MacBook or Windows)
• Relocation support and visa assistance

Berlin Office Perks

• Ergonomic workspace
• Free daily lunch
• Dog-friendly office

Work Environment

• Diverse, international team across 20+ countries
• Collaborative and inclusive culture

About Us

Join a company transforming mobile gaming by making playtime rewarding. Since 2020, JustPlay has grown into a leading
loyalty gaming platform with over 25 million downloads and 500,000+ daily active users.

Bootstrapped and headquartered in Berlin, our global team spans 20+ countries, united by a passion for fun, fairness,
and meaningful impact. This is your opportunity to shape the future of gaming and make a real difference.