About Pipedrive
We believe great products are built by great people. Since 2010, Pipedrive has been on a mission to empower sales and marketing teams with powerful, easy-to-use tools that simplify everyday work.
Today, our cloud-based software is trusted by over 100,000 companies across 179 countries. What started as a five-person team has grown into a global company of 850+ people from 50+ nationalities, with ten offices across Europe and the US.
In 2020, Pipedrive received a majority investment from Vista Equity Partners, becoming Estonia’s fifth unicorn and accelerating our global growth.
Head of Payments
Payments are the engine of our business. Every subscription, renewal, and upgrade depends on a seamless, secure, and reliable payment experience.
As we scale globally, we’re creating a new Head of Payments role to build, lead, and own this critical function end to end.
In this pivotal position, you will define and drive the global payments strategy that powers Pipedrive and our customers. You’ll bridge commercial strategy and engineering excellence to create a scalable, high-performance payment infrastructure designed for long-term growth and hyperscale.
This is a rare opportunity to build the payments function from the ground up and establish payments as a long-term strategic advantage.
Your New Adventure
- Own global payments strategy: Define and lead Pipedrive’s end-to-end payments vision and performance.
- Ensure seamless global transactions: Deliver frictionless checkout experiences and reliable processing at enterprise scale.
- Build and lead the Payments function: Establish strategy, governance, processes, and grow a high-performing team.
- Lead payment product strategy: Optimize payment flows, expand global payment methods, and evolve PSP architecture.
- Manage strategic partnerships: Oversee 10+ payment providers (banks and fintechs), including SLAs, commercial terms, and operational performance.
- Optimize payment KPIs: Improve authorization rates, retries, payment economics, fraud prevention, and chargeback management.
- Partner with Engineering: Design scalable, resilient, and compliant payment architectures.
- Oversee Payments BI: Enable automated monitoring, anomaly detection, and executive-level reporting.
- Ensure compliance: Maintain adherence to PSD2/SCA, PCI, and local regulatory requirements.
- Act as senior advisor: Influence executive stakeholders and cross-functional leaders on payments strategy and performance.
Does This Sound Like You?
- Experience: 8–10+ years in Payments within a global merchant, SaaS, or digital business (12+ preferred).
- Lifecycle expertise: Deep hands-on understanding of authorization, settlement, reconciliation, fraud, and chargebacks.
- Global payments knowledge: Experience with subscription billing, retries, dunning, and diverse payment methods.
- Architecture leadership: Experience managing multi-PSP or orchestration setups.
- Engineering collaboration: Proven ability to partner on APIs, integrations, and platform design.
- Commercial acumen: Strong grasp of payment economics, cost structures, and optimization strategies.
- Data-driven mindset: Experience owning payment KPIs and using insights to guide strategy.
- Leadership: Demonstrated success building and scaling teams or functions.
- Stakeholder management: Ability to influence executive leadership and cross-functional teams.
- Language: Fluency in written and spoken English.
Why Pipedrive?
- People-first culture: A collaborative, ego-free environment where authenticity and teamwork thrive.
- Unlock potential: Take ownership, experiment boldly, and contribute to our AI First Vision.
- We’ve got you: Flexible hours, performance bonuses, 28 paid leave days, well-being days, compassionate leave, and pawternal leave.
- Grow with us: Mentorship, coaching, internal mobility, and a culture built on trust and accountability.
- Packed with purpose: Help 100,000+ SMBs grow through meaningful, customer-driven work.
Equal Opportunity
Pipedrive is an equal opportunity employer. We value diversity and encourage applications regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.
