Head of Communications and PR

About SumUp

At SumUp, we’re driven by a clear purpose: to level the playing field for small businesses.
We empower small business owners with simple, affordable tools to manage payments, finance, and customer relationships.
We are a passionate team that thrives on human connection, autonomy, and continuous learning—guided by our core values:
Founder’s Mentality, Team First, and We Care.

Our ambition is to build an enduring, people-positive organization—one that is disciplined, innovative, and deeply agile.
We believe agility is the essence of long-term success, and we strive to cultivate it across our global teams.

Global Head of Communications & PR

As SumUp’s Global Head of Communications & PR, you will lead an exciting transformation journey that extends far beyond traditional communications.
This is a unique opportunity to define how a fast-growing FinTech leader tells its story across multiple audiences—from small businesses to consumers, investors, and industry stakeholders.

You will drive the evolution of SumUp’s narrative from a payments provider to a comprehensive SME growth partner and impactful consumer brand,
while scaling a world-class global communications function. This high-impact role spans 36+ markets, offering the opportunity to mentor a global team,
influence executive decisions, and shape SumUp’s next phase of growth.

What You’ll Do

• Lead Brand Repositioning: Transform SumUp’s narrative from payments provider to holistic SME growth partner and consumer brand, implementing our refreshed brand across all communication channels.
• Build Market Influence: Develop integrated campaigns that increase Share of Voice, secure top-tier media coverage, and build executive thought leadership in key markets.
• Scale Global Operations: Build scalable communications infrastructure, optimize agency partnerships, and implement automation tools for monitoring, analytics, and workflows.
• Manage Risk & Reputation: Create proactive crisis protocols, monitoring systems, spokesperson programs, and executive coaching frameworks.
• Corporate Communications & IPO Readiness: Lead financial communications strategy, collaborating with Finance and Investor Relations to support future fundraising and potential IPO communications.
• Develop High-Performing Teams: Mentor and scale a diverse global communications team, establish shared KPIs, and manage multi-country agency relationships.
• Influence Strategic Decisions: Serve as a trusted advisor to C-suite leadership, connecting storytelling to business impact and reputation-critical decisions.

You’ll Be Great for This Role If

• You’re a Strategic Communications Leader: Proven experience leading multi-country PR programs with success in brand repositioning and measurable business impact.
• You Excel at Media Relations & Storytelling: Strong press relationships and ability to translate complex business topics into compelling narratives across varied audiences.
• You’re a Team Builder & Mentor: Experience building, scaling, and mentoring high-performing teams across fast-paced, multicultural environments.
• You’re Data-Driven & Results-Oriented: Skilled in defining PR KPIs, tracking Share of Voice, and leveraging analytics to optimize communication strategies.
• You Have Crisis Management Expertise: Deep experience in risk assessment, preventive comms, rapid response, and executive coaching.
• Bonus: Familiarity with investor relations, IPO communications, or financial regulatory environments.

Why You Should Join SumUp

• Impactful Leadership: Own the global communications strategy and lead a world-class team shaping SumUp’s global reputation.
• Innovative Environment: Work in a fast-growing, ethical, inclusive environment where creativity and initiative thrive.
• Global Reach: Join a global team of 3000+ people from 90+ nationalities across 36+ markets and 4 continents.
• Competitive Compensation: Enjoy competitive salary, benefits, Employee Assistance Programs, Sabbatical, and participation in our Virtual Stock Options Program (VSOP).
• Visa & Relocation Support: Comprehensive support for you, your family, and even your pets.

Job Application Tip

We know candidates often feel they need to meet 100% of the criteria before applying. Consider this a guide—if you don’t meet every requirement, that’s okay.
It means you have room to learn and grow your career at SumUp.