Before We Begin
Before jumping into the role and what you can bring to the table, let us introduce ourselves real quick.
About Us
Insider is a B2B SaaS company that drives growth for clients around the world. How do we achieve this? We are the #1 AI-native platform for Customer Experience and Marketing—offering marketers a single platform to deliver personalized experiences, drive profitable growth, and unleash productivity and efficiency.
Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences — all from one place.
We recently celebrated our $500M Series E funding round led by General Atlantic. Before that, we achieved unicorn status following our Series D round. We’re backed by top-tier investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands, including Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino’s, and CNN.
Insider is proud to be one of the only woman-founded and women-led B2B SaaS unicorns globally, achieving $200M in CARR (Committed Annual Recurring Revenue). We’ve been recognized as:
- A Leader in The Forrester Wave for Cross-Channel Campaign Management 2021
- A Leader in the IDC MarketScape for Omnichannel Marketing Platforms (B2C Enterprises, 2023)
- Among the Top 1% of all software companies worldwide in G2’s 2024 Software Awards
- Ranked in the Top 10 Best Software Products with the most #1 rankings, alongside Google, Zoom, and Monday.com
Our commitment goes beyond technology. Through 100Projects, SheCodes, SheLeads, and SheMarkables, we support social responsibility projects in health, education, farming, animal rights, and increasing women’s representation in STEM across 27+ countries.
Behind all these achievements is an exceptionally talented and passionate team spread across 27+ countries. We move fast, think big, and make an impact. If you’re ready to join us—keep reading.
About the Role: Account Director
As an Account Director, you will be responsible for renewals and stakeholder management. You’ll work closely with our Customer Success Managers and act as the primary contact for executive stakeholders. Your mission: drive renewals, identify expansion opportunities, and negotiate contracts to increase MRR and strengthen client relationships.
What You’ll Do
- Own a portfolio of existing accounts, ensuring retention and growth.
- Identify upsell and cross-sell opportunities.
- Proactively manage renewals in collaboration with the Customer Success team.
- Excel in a team-selling environment for maximum account penetration and coverage.
- Forecast monthly and quarterly performance accurately.
- Negotiate contracts and deals with a focus on enterprise and “C-level” stakeholders.
- Participate in onboarding and Business Review meetings with key clients.
- Analyze stakeholder needs and align goals to deliver measurable business impact.
- Map key stakeholders and set a communication strategy to ensure consistent engagement.
- Own renewal strategies to achieve commercial and contractual targets.
- Ensure Customer Success recognition and NPS targets are met across accounts.
- Collaborate with Marketing to build customer advocacy through success stories and testimonials.
- Monitor market trends and nurture stakeholders aligned with Insider’s roadmap and vision.
What We Expect From You
- Experience in Customer Success, Account Management, or Sales, ideally within SaaS.
- Excellent written and verbal communication skills (in English and German).
- Proven ability to persuade, negotiate, and close contracts.
- A tech-savvy, self-motivated problem-solver always looking for better ways to support clients.
- High sense of responsibility and accountability.
- A strategic thinker with strong project and time management skills.
- Experience managing senior executive relationships and navigating multi-stakeholder environments.
- Comfortable driving decisions collaboratively and resolving conflicts with clear communication.
- Strong presentation skills with experience addressing large and small audiences.
- Thrives in a fast-paced, high-growth environment with evolving priorities.
What You’ll Enjoy at Insider
- An international, diverse, and inclusive environment.
- Access to a global professional network of innovators and leaders.
- Eligibility for our Shareowner System for top-performing Insiders.
- Opportunities to shape the future of customer experience.
- Unlimited access to LinkedIn Learning with 16,000+ courses.
- Regular training sessions and workshops to share and grow your expertise.
- Fun and engaging team activities—we work hard and celebrate harder!
- No dress code—just be yourself.
Ready to Join Us?
Does this sound like the perfect fit for you? Let’s talk! We’re curious, driven, and can’t wait to get to know you.
Equal Opportunity Statement
We are proud to be an equal opportunity employer. We embrace diversity and do not discriminate based on sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. At Insider, everyone belongs.
