Director, Retention Marketing

About the Opportunity

We are looking for a Director, Retention Marketing to join our global Retention Team. You’ll help drive brand growth and deepen customer engagement across 40+ markets, positioning Delivery Hero as the leading name in local delivery. Your work will directly enhance customer loyalty and maximize the return on our marketing investments.

As a strategic leader, you will design a best-in-class retention tech stack, enable global CRM teams, and ensure data-driven decision-making across our regional operations. Your ultimate goal? Increase customer retention and lifetime value across all Delivery Hero brands.

Your Responsibilities

• Lead Delivery Hero’s global Retention strategy and execute high-impact projects to increase Customer Lifetime Value (CLV).
• Identify customer base trends and opportunities, and apply CRM strategies to capture measurable ROI.
• Drive a mix of iterative improvements and greenfield innovation in customer retention and engagement.
• Translate the challenges of regional CRM teams into requirements for our Retention product roadmap.
• Build scalable processes and governance frameworks across our global CRM ecosystem.

What You Need to Be Successful

• 8+ years of professional experience in consultancy or marketing roles with a strong focus on CRM and retention.
• Customer-centric mindset and excellent stakeholder management skills in complex, global organizations.
• Strong analytical skills and a data-driven approach to marketing strategy and execution.
• Experience working with marketing/business KPIs and OKRs to translate strategy into actionable results.
• Familiarity with agile environments and product/tech collaboration.

Who We Are

Delivery Hero is the world’s pioneering local delivery platform, operating in 70+ countries and powered by leading-edge technology and a diverse global team. Headquartered in Berlin, we’re one of Europe’s largest tech platforms and have been publicly traded since 2017 as part of the MDAX index. We value speed, adaptability, and impact—and we welcome creative minds to join us in building the future of delivery.

What’s in It for You

• Hybrid work model: 2 days a week on-site in our beautiful Berlin campus
• 27 vacation days, plus additional days after your 2nd and 3rd years
• €1,000 Educational Budget, parental support, language courses, and Udemy Business access
• Health perks: meditation, yoga, gym & bicycle subsidies, health checkups
• Financial benefits: Employee Share Plan, Sabbatical Bank, transit discounts, insurance, pension plan
• Meal & food perks: digital and physical vouchers, corporate discounts, food-related events

Ready to Join Our Team?

If you’re passionate about customer retention, eager to grow, and ready to help shape the future of global delivery—apply today!

Diversity & Inclusion at Delivery Hero

We believe diversity and inclusion are essential to building incredible products and customer experiences. We do not discriminate on the basis of race, religion, gender identity, sexual orientation, age, disability, or any aspect that makes you unique. If you need accommodations or accessibility support during the hiring process, please let us know in your application. Feel free to share your pronouns so we can address you respectfully from the start.